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Ontario Government Ice Storm Update - December 28, 2013

Web posted on December 28, 2013

Ontario is continuing to work around the clock to respond to the ice storm that is still affecting parts of the province.

The Office of the Fire Marshal and Emergency Management is coordinating resources across government and working closely with our partners to help restore power and services to all affected communities and keep people safe.

At the start of the ice storm, over 600,000 customers were without power.

Progress has been made but significant work remains to be done to bring the remaining impacted customers back online. Updates on power outages caused by the storm can be found on most local utility websites or at

Hydro utilities in impacted areas are working to get the power back on as soon as possible. In addition, hydro crews from less affected areas of the province and utilities that have completed their restoration efforts are being brought in as they become available to help restore power as quickly as possible.

Customers still without power:
Hydro One: 4,800 customers (120,000 at peak). Communities still without power from the original outages include:
* Bolton: 368 customers
* Guelph: 1,639 customers
* Orangeville: 1,774 customers

Toronto Hydro: 32,400 customers (300,000 at peak)

Other utilities:
* Brampton (Hydro One Brampton): 500 customers
* Halton Hills Hydro: 900 customers
* York Region (Power Stream): 1,000 customers
* Durham Region (Veridian): 1,000 customers
* Milton Hydro: less than 1,000 customers

**Please note that information comes from a variety of sources and is subject to frequent change as restoration efforts progress and weather develops.

The Province is grateful to local electricity distribution companies across the province who have supported power restoration efforts in a number of different ways.

Toronto Hydro is receiving support from Hydro One crews from Kingston, EnWin, Ottawa Hydro, Sault Ste Marie PUC, Manitoba Hydro, Horizon Utilities and Sudbury Hydro.

Hydro One continues to receive the support of local distribution companies (LDC) from across the province including Peterborough PUC, Newmarket Hydro, Sudbury Hydro, North Bay Hydro, Orangeville Hydro, Orillia Hydro, Midland Hydro and Haldimand Hydro.


* The Provincial Emergency Operations Centre (PEOC) constantly monitors evolving situations inside and outside of Ontario. It coordinates the government's response to major emergencies and is staffed at all times.

* Steer clear of downed power lines. They could still be live and deadly even if they show no active danger signs.

* If hydro wires connected to your home appear damaged, do not touch them, even if you believe the power is off. Do not attempt the repairs yourself; instead, call a licensed electrical contractor to do the job. The Electrical Safety Authority has contact information for more than 7000 licensed contractors at 1-877-372-7233 and Or consult your local telephone directory.

* Carbon monoxide goes undetected and is deadly. Do not heat your homes with devices that are designed for outdoor use, particularly barbecues and outdoor generators. If you are using an outdoor generator, ensure that the exhaust fumes do not enter your home.

* Electrically connected smoke detectors and carbon monoxide alarms do not work when the power is out unless they have battery back-up, so make sure your home has battery-operated smoke alarms and carbon monoxide alarms.

* Do not leave candles unattended and keep them away from children and loose fabrics. If possible, use flashlights instead of candles.

* Unplug all unnecessary appliances to protect them from potential power surges as hydro crews work to restore electricity. And make sure the stove is off. Leave on only select lights to let you know that you're back up and running.

* Keep a few taps turned on to a trickle to prevent pipes from freezing.

* You can make the most of your cellphone battery by turning down the screen brightness and turning off functions such as Bluetooth, WiFi and location services.

* Take a moment to check on elderly neighbours and people with mobility issues.