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Recall - Fitbit Force Activity-Tracking Wristband

Web posted on March 17, 2014

This recall involves Fitbit Force wireless activity-tracking wristbands with model number: FB402BK-CAN, FB402BKS-CAN, FB402SL-CAN, FB402SLS-CAN.

The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band.

The wristband is about 2 centimetres (3/4 inch) wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

UPC numbers are:

Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the wristband.

Fitbit, Inc. has received at least 50 reports of skin irritation related to the use of this product in Canada. Health Canada has received two reports from consumers of skin irritation related to the use of this product.

Approximately 28,000 units of affected product were sold in Canada and approximately 1,000,000 in the United States. The recalled products were sold from October 2013 to February 2014 in Canada and the United States.

The affected product was manufactured in the United States by Fitbit Inc, San Francisco, California and distributed through Microcel, Newmarket, Ontario.

Consumers should stop using the recalled product immediately and contact Fitbit, Inc. for a full refund. Any consumer who experiences skin irritation even after discontinuing use of the device should seek medical attention.

For more information, consumers may contact Fitbit toll-free at 1-888-656-6381 from 8:00 a.m. to 8:00 p.m. EST seven days a week, or visit Fitbit's website and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Consumers may view the release by the US CPSC on the Commission's website.

For more information on this or other Health Canada consumer product advisories, warnings, and recalls, visit the website at

To report consumer product incidents to Health Canada, visit the website for reporting instructions.

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