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Guelph Police Improving Customer Community Service

Web posted on June 02, 2014

On Monday June 2, 2014, the Guelph Police are launching the Customer Service Unit at Head Quarters, 15 Wyndham Street South. We have consolidated all of our services that we currently provide to the community into one area. The unit will be staffed by our customer service clerks.

There is one point of contact via email customerservice@guelphpolice.ca and the extension for the unit is 7321. Our website has been updated with this new information.

Effective June 2, 2014 our public hours will be:
Monday8:00am to 4:00pm
Tuesday8:00am to 6:45pm
Wednesday8:00am to 6:45pm
Thursday8:00am to 6:45pm
Friday8:00am to 6:45pm
Saturday9:00 to 1:45
The office is closed for lunch 12:00pm to 12:30pm

At this time the unit will process the following:
1. Police record checks
2. Insurance requests for motor vehicle accidents and property damage
3. False alarm billing for monitoring stations
4. Taxi driver and owner licensing
5. Form intake for FOI, local file closure requests
6. Booking for civilian fingerprinting appointments
7. Requests for reports from Probation and Parole, Family and Children Services, National Parole Board, Correctional Services
8. General inquiries from the public
9. Data entry for PONs, MVCS, plate returns to MTO


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