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Fujitsu Lifebook notebook computer recalled

Web posted on January 10, 2020

Starting date:

January 6, 2020

Posting date:

January 6, 2020

Type of communication:

Consumer Product Recall

Subcategory:

Electronics

Source of recall:

Health Canada

Issue:

Fire Hazard

Audience:

General Public

Identification number:

RA-72029


Last updated: 2020-01-06

Summary

    Product: Fujitsu LIFEBOOK E744 notebook computer

    Issue: As the notebook battery pack ages, it may cause a battery-related thermal event and potentially pose a burn and fire hazard

    What to do: Immediately stop using the notebook and install the Battery Charging Control Update Tool from the Fujitsu website

         Affected products

         What you should do

Affected products

Fujitsu LIFEBOOK E744 notebook computer

Product description

This recall involves the Fujitsu LIFEBOOK notebook computer with red trim on the keyboard and cover.

Model number E744 is affected by this recall. The model number can be found on the white sticker on the bottom of the notebook computer.

Hazard identified

As the notebook battery pack ages, it may cause a battery-related thermal event and potentially pose a burn and fire hazard.

As of December 31, 2019, the company has received no reports of incidents or injuries in Canada related to the use of the Fujitsu LIFEBOOK E744.

Number sold

Approximately 100 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from April 2014 to October 2016.

Place of origin

Manufactured in Japan

Companies

Distributor

Fujitsu Canada, Inc.
Toronto
Ontario
CANADA

Manufacturer

Fujitsu Limited
Tokyo
JAPAN

What you should do

Consumers should immediately stop using the affected notebook computer and download and install the Battery Charging Control Update Tool (BCCUT) from the Fujitsu Website or run Windows Update on the LIFEBOOK E744. There is no replacement program applicable to the Fujitsu LIFEBOOK E744, customers only have to download and install the Battery Charging Control Update Tool as explained above.

Refer to the following URL(s) for further details:

https://www.fmworld.net/globalpc/batteryctrl/
https://www.fmworld.net/globalpc/batteryctrl/tool.html

For more information, consumers may visit the Fujitsu website or telephone Fujitsu Canada Inc. toll-free at 1-800-838-5487, Monday to Friday from 8:00 a.m. to 8:00 p.m. EST (excluding statutory holidays).

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

 


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